Category Archives: Customer Service

St Marys Hospital, Manchester……..customer service at reception, somewhat lacking!

Yesterday I went to visit my daughter in the Maternity Unit at St Marys Hospital in Manchester. On arriving at the main entrance to the hospital (vaguely similar to the one above) I entered and saw a large reception desk … Continue reading

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Ryanair………..somewhat lacking in customer care!

I recently experienced the delight of flying Ryanair from Manchester to Madrid for the first time and what an interesting experience it was. The flight was scheduled to depart Manchester at 6.30am and so it was a crack of dawn … Continue reading

Posted in 21st century, Criticism, Customer Service, Uncategorized | Tagged , , | 2 Comments

Amazon…….pat on the back for customer service

I am the first to complain when customer service is not up to scratch and I thought yesterday that I would have to do battle with Amazon regarding a camera case that I had ordered. It arrived on the date … Continue reading

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The sun’s out, head for the Dales!

Late on Monday afternoon this week I looked at the weather forecast for the coming five days and saw that “good weather” was forecast for the Yorkshire Dales and North Yorkshire. So I phoned up a B&B we had once … Continue reading

Posted in Arrival of Spring, Customer Service, Flora and fauna, North of England, Pennine hills, Pennines, Photography, Tour de Yorkshire, Tourism, Yorkshire | Tagged , , , , , , | Leave a comment

The Carding Shed…….cafe extraordinaire!

Today I was taken to what is the most unusual cafe that I think I have ever been in. Tucked away down a dirt track in the little hamlet of Hepworth a few miles outside of Huddersfield and close to … Continue reading

Posted in Cars, Colne Valley, Culture, Customer Service, display, Uncategorized | 1 Comment

Excellent customer service…….well done J Sainsbury, RAC and Kwik Fit (all in Huddersfield)

Last night I noticed the warning light in my car indicating low tyre pressure, so this morning I drove to Sainsburys petrol station to fill up with air. Unfortunately, the section with the air pump was cordoned off so I … Continue reading

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Lloyds Bank……..lousy customer service

On the 3 January 2017 I visited  Lloyds Bank in Huddersfield where I have had a business account for about the last eighteen years. The purpose of my visit was to try to obtain copies of my bank statements for … Continue reading

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