Tag Archives: Tom Peters

Small businesses and awful customer service………………..

We constantly hear in the media about how difficult it is for small businesses to sustain themselves during the economic downturn, which we have suffered from in the UK for the last seven years or so. The economy now seems … Continue reading

Posted in Culture, Customer Service, Economy, excuses | Tagged , , , , | 1 Comment

It’s all about standards………

I came across this recently and I thought I must get a couple of these, one for me and one for my friend and colleague Mike, as we seem to spend many hours complaining about the lack of customer service … Continue reading

Posted in appalling behavior, Call Centres, Culture, Customer Service, Management | Tagged , , , , , , | Leave a comment