Category Archives: Management

Courteous passport control officer at Arlanda airport…….someone inform Manchester airport passport control staff that this is how it should be done

  Last year I wrote a blog about the standard of customer service at the “passport control” desks at Manchester Airport and complained about the surly, unwelcoming response I got from the person who I handed my passport to with … Continue reading

Posted in Abuse of power, appalling behavior, Customer Service, Lithuania, Management, Uncategorized | Tagged , , , , , | Leave a comment

Lloyds Bank…………how about some customer service!

  Yesterday I went into Lloyds Bank in Huddersfield to pay in a cheque I had recently received. They recently had a refurbishment of the bank and there are now one or at most two cashiers dealing with customers with … Continue reading

Posted in Criticism, Customer Service, Management, Uncategorized, West Yorkshire | Tagged , , , , | 1 Comment

Boss v Leader, oh, and there is Apple!

  I came across the above on Linkedin and it conforms to the current thinking on what makes a good leader. I think we are being invited to view the second column as the desirable “skills and personal qualities” for … Continue reading

Posted in 21st century, appalling behavior, Management, Uncategorized | Tagged , , , , | Leave a comment

Employee Engagement….something missing?

Some radical new research shows what creates “employee engagement” (don’t worry, this is the latest fad amongst management thinkers) in the workforce. Most of the above I would suggest is blindingly obvious, but then why do so many organisations and … Continue reading

Posted in Employability, employment, Management | Tagged , , , | 1 Comment

Kirklees Council Refuse Collection Department………..a pat on the back!

Here is Huddersfield we have out food waste bins collected every two weeks by the local authority refuse collection department (or bin men as we called them in the old days). For the last several days the small cobbled street … Continue reading

Posted in Criticism, local council, Management, traffic, Uncategorized, West Yorkshire, Yorkshire | Tagged , , | Leave a comment

It’s all about standards………

I came across this recently and I thought I must get a couple of these, one for me and one for my friend and colleague Mike, as we seem to spend many hours complaining about the lack of customer service … Continue reading

Posted in appalling behavior, Call Centres, Culture, Customer Service, Management | Tagged , , , , , , | Leave a comment

Motivational bullshit……………………….

Very occasionally you come across something that stops you in your tracks and makes you howl with laughter, because it sums up beautifully your own thoughts on the topic. I have read so much bullshit over the years about motivation, … Continue reading

Posted in Humour, Language, Management, psychologists, Psychology | Tagged , , , | Leave a comment