Tag Archives: customer service

Huddersfield Train Station…….a model of equality and diversity

Meet Felix. A cat who has just proven that hard work does pay off. After five years of service at Huddersfield railway station, Felix has been given a promotion. She’s now been given a proper job title (Senior pest controller at … Continue reading

Posted in Customer Service, Industrial Heritage, Pennines, Tourism, Travel, West Yorkshire | Tagged , , , , , | 1 Comment

A Hospital Visit……………….another reflection!

You will note that from my previous blog on this matter dated 9 November 2015 that I was a little critical about some aspects of the NHS experience I had when I visited my daughter in hospital. It was only … Continue reading

Posted in Culture, Customer Service, Health and Wellbeing, Leadership | Tagged , , , , , , , | 1 Comment

A Hospital Visit………and a few reflections!

Yesterday was quite a stressful day as my daughter was an emergency admission to hospital after a serious accident at home and I had to drive over 50 miles to get to the hospital to see her. On arrival at … Continue reading

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TK Maxx………….a pat on the back

In recent months I have had a number of “rants” about poor customer service in a variety of organisations. A particular hate of mine is to walk in to an establishment (usually a retail outlet of some kind) and be … Continue reading

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It’s all about standards………

I came across this recently and I thought I must get a couple of these, one for me and one for my friend and colleague Mike, as we seem to spend many hours complaining about the lack of customer service … Continue reading

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Estate Agents………don’t you just love them?

Yesterday I spent most of the day visiting a number of estate agents in the small Derbyshire town of Glossop because the family has a property to sell in the town. After doing some research on the internet a number … Continue reading

Posted in Culture, Customer Service, estate Agents, Humour, poor experience | Tagged , , , | 1 Comment

Chicken Lickin…………it’s a generation thing!

When my daughter was very young we bought lots of children’s books to read to her but the one she became obsessed with was the story of “Chicken Lickin”   Every night she would insist on having the story read … Continue reading

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